Notifications not arriving

If your agent isn’t reaching you when it should (approval requests, morning briefings, credit warnings, task completions), work through these.

1. Is at least one channel enabled?

Go to Settings → Notifications. The top section shows your notification channels: Telegram, Discord, Slack, and Email. At least one must have a green toggle for notifications to be delivered at all.

If every channel is toggled off, your agent has nowhere to send notifications. Turn on the one you check most often.

2. Is the channel actually connected?

A channel toggle being “on” in Notifications doesn’t help if the underlying integration isn’t set up. Verify:

• Telegram — have you paired with the bot? Check Settings → Integrations → Channels for a connected Telegram entry.
• Discord — is the bot in your server and your DM channel linked?
• Slack — is the app installed in your workspace?
• Email — this uses your account email address and doesn’t require a separate connection. If you’re not getting email notifications, check your spam folder first.

If the integration is missing or disconnected, notifications to that channel silently fail. Reconnect from Settings → Integrations → Channels.

3. Are the right categories enabled?

Below the channel toggles, you’ll see six notification categories. Each has its own toggle:

Category	What triggers it
Morning briefings	Your scheduled daily digest is ready
Approval required	Your agent needs your sign-off before acting
Credit warnings	80% or 100% of monthly usage reached
Billing reminders	Upcoming renewal, failed payment, trial expiration
Task completion	Long-running tasks finished
System announcements	Outages, maintenance, new features

If the specific notification you expected falls under a category that’s toggled off, that’s why you didn’t get it. The most important category to keep on is Approval required — without it, your agent silently waits for approvals you’ll never see.

4. Check quiet hours

If you have quiet hours enabled (bottom of the Notifications card), non-urgent notifications queue silently during that window and deliver when it ends. Approval requests and critical alerts fire through quiet hours — but lower-priority categories (task completion, system announcements) don’t.

If you’re expecting a notification that arrived during your quiet window, it should have been delivered when the window ended. If it never came, the issue is likely in steps 1–3.

5. Telegram-specific issues

• Bot was blocked — if you blocked the bot on Telegram at any point, it can’t DM you. Unblock it and send /start again.
• Notifications muted in Telegram — long-press the bot’s chat → check that notifications aren’t muted.
• Phone notifications turned off for Telegram — check your phone’s system notification settings for the Telegram app itself.

6. Discord-specific issues

• DMs disabled — Discord lets you disable DMs from server members. If the bot can’t DM you, it silently fails. Check your Discord privacy settings.
• Bot removed from server — if someone kicked the bot, reconnect it from Settings → Integrations.

7. Slack-specific issues

• App uninstalled from workspace — a workspace admin may have removed the app. Reinstall from Settings → Integrations.
• DM channel closed — if you closed your DM with the bot, Slack may not reopen it automatically. Open a new DM with the bot manually.

8. Email-specific issues

• Spam folder — notification emails from us sometimes land in spam, especially the first few. Check spam and mark as “not spam” to train your filter.
• Email address wrong — verify your account email in Settings → Account → Profile.

Nothing works

If you’ve verified channels, categories, and quiet hours and still aren’t getting notifications:

1. Toggle the channel off and back on in Settings → Notifications
2. Ask your agent: “Send me a test notification to confirm this channel is working”
3. If the test arrives, the path is healthy — the original missing notification was likely a category or timing issue
4. If the test doesn’t arrive, email support@myagentplatform.com with your agent ID and which channel you tested — we’ll check the delivery logs