Upgrading and downgrading

Upgrading (Standard → Pro)

1. Go to Settings → Billing and find the Subscription card at the top.
2. Click Switch to Pro.
3. The upgrade is immediate — you get Pro features (more included tokens, more cron slots, bigger workspace) as soon as you confirm checkout.
4. Your billing is prorated — you’re charged the difference between Standard and Pro for the remaining days in your current billing period.

Example: If you’re 10 days into a 30-day Standard month ($29) and upgrade to Pro ($59), you pay the difference for the remaining 20 days: $20. Your next full Pro charge kicks in on your normal renewal date.

Downgrading (Pro → Standard)

1. Go to Settings → Billing and find the Subscription card at the top.
2. Click Switch to Standard.
3. The downgrade takes effect at the end of your current billing period, not immediately.
4. You keep Pro features until then.
5. When the current period ends, you drop to Standard limits.

Downgrades are scheduled this way so you don’t lose access to features you already paid for. No refund for the unused portion of Pro.

What happens to Pro-only features on downgrade?

• Scheduled tasks — if you have more than 15 cron jobs, the oldest ones are paused (not deleted). You can choose which to keep by going into Scheduler and pausing/deleting manually before the downgrade.
• Workspace storage — if you’re using more than 10 GB, you’ll need to free space. Files don’t get deleted automatically, but you can’t write new files until you’re under the limit.
• Sub-agent concurrency — the limit drops from 10 to 5. Existing running sub-agents finish; new ones are queued.
• Included tokens — your monthly included token budget drops from ~15M to ~5M (both on MiniMax M2.7 pricing). BYOK keys you’ve added stay active on every tier, so you can keep using premium models on your own key without paying us for them.
• Email & Calendar — included on every tier, so there’s no change on downgrade. Your connected inboxes stay connected.

Monthly ↔ annual

You can switch between monthly and annual billing at any time.

• Monthly → Annual — immediate. You’re charged for a year upfront at the 20% discount. The credit for the unused portion of your current monthly is applied.
• Annual → Monthly — takes effect at the end of your current annual period. You won’t be charged monthly until that annual period ends.

Canceling instead

If you want to cancel entirely, see Canceling your subscription →.

What if I just want to pause my agent?

You don’t have to cancel your subscription to get a quiet week. There are two flavors of “pause” depending on what you’re trying to stop:

Pause automation (agent stays on, just stops acting on its own)

Go to Settings → Agent → Trust settings and click Pause automation. Everything reverts to “require approval” until you unpause, so:

• Scheduled tasks still run, but any action they try to take lands in your Approvals queue.
• Chat still works normally — you can talk to your agent and ask it to do things, but it won’t commit actions without you clicking Approve.
• No subscription impact. Billing keeps running.

Great for vacations, travel weeks, or any period where you want to review everything in bulk when you get back.

Cancel and come back

If you want to stop billing entirely, use the cancel flow →. Your agent’s memory, workspace, and configuration are preserved for 30 days after cancellation. Re-subscribe within that window and you pick up exactly where you left off. After 30 days the container is permanently deleted.

Updating your payment method

The dashboard doesn’t currently ship a standalone “update card” UI. For now:

• If Stripe emails you about an expired or declined card, click the link in that email — Stripe hosts a secure form that updates your card on file immediately.
• Otherwise, email support@myagentplatform.com and we’ll send you a one-time Stripe update link.

A self-serve billing portal is on the roadmap; for now the email path is the fastest fix.

Troubleshooting

“The plan change button is grayed out” — You probably have an unresolved payment issue (expired card, failed auto-renewal). Email support and we’ll investigate.

“I was charged too much / too little after upgrading” — Proration rounds to the cent, so small differences are normal. If the difference is significant (more than a dollar off), email support and we’ll investigate.

“My downgrade didn’t happen yet” — Downgrades only take effect at the period end, not immediately. The Subscription card in Settings → Billing shows your current plan and the next renewal date — if a scheduled change is queued, it appears there.