Unexpected charges

Unexpected charges on your statement are almost always one of five things. Check them in order.

1. “What’s this charge for?”

Go to Settings → Billing and find the Invoices card. Every charge we’ve ever made on your card is itemized here. Click into an invoice to see:

• Base subscription (Standard or Pro)
• Credit pack purchases (token packs or social post packs)
• Refunds (shown as negatives)
• Taxes
• Payment method used

If the invoice total matches your statement, you can see exactly what was billed and why.

2. The trial deposit ($10)

When you signed up for the 15-day trial, we charged a $10 deposit. This is:

• Credited toward your first real month if you subscribe — you don’t get billed the full $29/$59 on day 16 because the $10 is already credited
• Kept if you don’t subscribe — it’s the cost of the 15-day trial

If you see a $10 charge from us, and it was your first interaction with us, this is why.

3. Subscription renewal

If your subscription is on monthly billing, you’ll see a charge every month on the same date. If you forgot you had an active subscription, this can look like a surprise.

Check: The Subscription card in Settings → Billing shows your next renewal date. That’s when the next charge happens.

To stop future charges: Cancel →.

4. Credit pack purchases

If you bought a credit pack when you were running low on usage credits, that’s a one-time charge separate from your subscription. You may have grabbed a social post credit pack (one-time $3.40) from Settings → Integrations → Social post credits, or a token credit pack from Settings → Billing → Credit packs.

Check: The Invoices card in Settings → Billing. Credit pack purchases show as distinct line items separate from your subscription renewal.

Credit packs are non-refundable because they don’t expire — you still have the credits, even if you regret buying them.

What if the charge doesn’t match anything in the dashboard?

If you see a charge on your statement that you can’t find in the dashboard:

Check the merchant name

On your statement, our charges show as:

• “MYAGENTPLATFORM” or
• “MYAGENTPLAT 1234” (with the invoice number)

If you see a different merchant name, it may be from a different company. Charges from “MAP” or “AGENT PLAT” from other vendors aren’t us.

Check the card on file

We only charge the card you have on file. If you recently changed cards or have multiple cards, the charge may have gone to the one you weren’t expecting. The card on file is the one you entered at checkout — there’s no standalone “Payment method” card in the dashboard yet, so if you need to confirm which card Stripe has, open any invoice PDF from Settings → Billing → Invoices and look for the last 4 digits in the payment method line.

Check for family/shared accounts

If you share a payment method with a family member, they may have signed up for their own account using the same card. Each user sees only their own account, but the card sees both charges.

Last resort — request a refund

If you genuinely believe the charge is wrong, email support@myagentplatform.com with the date, amount, and a short description. We treat refund requests as our highest-priority support category and normally respond within 24 hours.

Legitimate billing errors are always refunded. Duplicate charges, failed services, accidental subscription renewals — we refund those no questions asked.

Disputing vs refunding

Please request a refund from us before disputing with your bank. Chargebacks are expensive and adversarial — refunds are fast and friendly. We’ll almost always refund legitimate issues within 24-48 hours.

If you dispute without contacting us first, we’ll see the dispute from Stripe and may suspend your account while we resolve it with your bank. This usually ends up slower and more painful than a direct refund.

Preventing future surprises

• Use annual billing — one charge per year instead of 12, easier to remember. Switch billing cycle from the Subscription card in Settings → Billing.
• Check your Billing tab monthly — a 30-second glance at Subscription, Invoices, and the Integrations → Email list is enough to make sure nothing unexpected is queued.

Getting help

If the billing page doesn’t answer your question, email support@myagentplatform.com with:

• Date of the charge
• Amount
• The last 4 digits of the card used (if you know)
• A brief description of what you were expecting

We respond within 24 hours for billing issues (it’s our highest-priority support category).