Invoices & payments

Where everything lives

Billing is managed from a set of cards in Settings → Billing:

• Subscription — current plan, next renewal date, switch-plan buttons
• Credit packs — monthly budget, unused credit packs, top-up buttons (shown inside the Subscription card)
• Invoices — full history, downloadable as PDF
• Earn Free Credits — your referral link and rolling reward total
• Cancel subscription — small muted link at the bottom of the tab (progressive-disclosure flow: alternatives → consequences → type-to-confirm)

And on Settings → Account:

• Data export — one-click ZIP of everything we have about you

Downloading invoices

Go to Settings → Billing and scroll to the Invoices card. Every invoice you’ve ever received is listed here, most recent first. Click Download PDF for any line item.

Invoices include:

• Your billing address
• A detailed line-item breakdown of what you’re being charged for
• Applicable taxes (based on your billing address)
• Payment method used
• Stripe’s receipt URL

These are full tax-compliant invoices. You can send them to your accountant or attach them to an expense report.

Updating your payment method

We don’t currently ship a standalone “update card” UI inside the dashboard. There are two working paths, both using Stripe’s hosted forms so no card data ever touches our servers:

• If Stripe has already emailed you about an expired, declined, or soon-to-expire card, click the link in that email. Stripe hosts a secure form that updates your card on file immediately — the update applies to any future charges on this account.
• Otherwise, email support@myagentplatform.com and we’ll send you a one-time Stripe update link.

All card information is stored with Stripe. We never see your full card number — only the last 4 digits and the expiration. A self-serve Stripe billing portal is on the roadmap; for now the email path is the fastest fix.

Updating your billing address

Your billing address is captured the first time Stripe runs a payment. To change it on future invoices, email support@myagentplatform.com with the new address and we’ll update it on the next cycle. Past invoices are immutable.

Tax handling

• US customers: sales tax is added based on your state if applicable
• EU customers: VAT is added based on your country
• VAT ID for businesses: email support@myagentplatform.com with your VAT ID and we’ll apply reverse-charge where applicable
• Other countries: generally no tax added

If you need a specific tax treatment that isn’t listed, email us.

Failed payments

If a charge fails (expired card, insufficient funds, bank declined):

1. You’ll receive an email from us AND from Stripe
2. Stripe retries automatically — usually 3 times over 7 days
3. Update your card via the Stripe link in the failure email (or by emailing support for a fresh link) to manually trigger a retry
4. Your service continues during the retry window — we don’t cut you off immediately

If all retries fail, your subscription moves to “past due” and your account is suspended after 14 days. Update your payment method to restore service.

Getting a refund

There are two paths depending on the reason:

Self-service (primary path)

If you want to cancel your subscription and get the policy refund, the fastest way is the self-service cancel flow. Open Settings → Billing and scroll to the bottom; click the small “Need to cancel? Cancel my subscription” link. The flow walks you through alternatives, shows you the exact refund breakdown (calculated live against Stripe), and requires you to type cancel my account as a type-to-confirm gate before anything happens. When you confirm, the refund is issued against your most recent successful charge and the subscription is cancelled immediately. Typical settlement back to your card: 5–10 business days.

The policy is simple and applies uniformly across plans and billing cycles:

$5 base refund + dollar value of unused credits − Stripe processing fees

• The $5 is a goodwill base that applies to any cancellation on an active subscription.
• Credit balances (your unused monthly budget plus any unused credit packs) are refunded at their loaded dollar value.
• Stripe doesn’t return its processing fees (about 30¢ + 2.9% of the original charge) to us when we refund, so we can’t return them to you. That’s the only deduction from the subtotal.

See Canceling your subscription → for the full walkthrough.

Support path (full refunds for disputes)

Some situations warrant a full refund instead of the partial self-service one. Use email for these — don’t walk the cancel flow:

• Billing errors — duplicate charges, accidental double subscription, charges after a valid cancel
• Failed services — charged but the platform was unavailable for a significant portion of your billing period
• Fraudulent or unauthorized charges — someone used your card without permission

Email support@myagentplatform.com with the invoice date, the amount, and a one-line reason. We treat refund requests as our highest-priority support category and normally respond within 24 hours. Refunds take 5–10 business days to appear on your card after approval.

Credit pack refunds

Credit packs are refundable as part of the unused-credit balance on cancellation. They don’t expire while your account is active, so there’s no scenario where you “lose” a pack — it’s either sitting in your balance waiting to be spent, or refunded as part of a cancellation. If you bought a pack and immediately regret it but don’t want to cancel, email support and we’ll refund the pack at its loaded value.

Currency

All prices are in USD. Your bank may show a different currency after conversion, depending on your card’s region. The USD amount on the invoice is the authoritative charge.

Receipts vs invoices

• Receipt = proof of payment (sent by email the moment a charge succeeds)
• Invoice = itemized bill (available from the Invoices card in Settings → Billing anytime)

Both are valid for expense reports and accounting.

Contacting billing support

support@myagentplatform.com for billing questions we can’t handle via self-serve.

Typical response time: under 24 hours on weekdays. Billing issues are our highest-priority support category.