I can't sign in

Forgotten password

1. Go to myagentplatform.com/login
2. Click Forgot password
3. Enter your email address
4. Check your email (including spam folder) for a reset link
5. Click the link — it’s valid for 60 minutes
6. Set a new password

Not getting the email? See below.

Not getting the password reset email

Most common causes:

• Spam / junk folder — check there first. Our email comes from noreply@mail.myagentplatform.com via SendGrid.
• Typo in your email address — the reset flow doesn’t confirm whether the email exists for privacy reasons (to avoid leaking which emails are registered). If you typed it wrong, you’ll get nothing.
• Email delivery delay — SendGrid occasionally has a few minutes of delay. Wait 5 minutes and check again.
• Your provider blocked us — some corporate mail servers are overly aggressive. Try from a personal email address if you have one on file.

My account is locked

After 5 failed sign-in attempts in quick succession, we temporarily lock your account for 15 minutes. This is to prevent brute-force attacks.

What to do:

• Wait 15 minutes and try again
• Use password reset instead — successful password reset unlocks the account immediately
• If it’s been hours and still locked, email support

I signed up but never got the verification email

New accounts require email verification before first sign-in. If you didn’t get the verification email:

1. Go to myagentplatform.com/login
2. Enter your email and click Resend verification email
3. Check your inbox (and spam folder)

Verification emails are valid for 24 hours. If yours expired, use the resend option.

I signed in with Google and now I can’t

If you initially signed up using “Sign in with Google” and now you’re trying to sign in with a password, that won’t work — there is no password on file because Google OAuth handled your authentication.

Fix: Use the Sign in with Google button on the login page. It’s the same method you used to sign up.

My email changed and I can’t access the old one

If you’ve changed your email address and lost access to the old one, you can’t use the self-serve password reset. Email support@myagentplatform.com from your new address, explaining the situation and providing:

• The old email address on file
• Your full name on the account (if applicable)
• Any recent charge information (last 4 of card, date of last charge)
• A brief explanation of why you lost access

We’ll verify your identity and update your account. This usually takes 1-3 business days.

Two-factor authentication issues

We don’t currently require 2FA on accounts. If you’ve enabled it voluntarily and lost access to your authenticator:

1. Email support with the same information as above
2. We can disable 2FA on your account after verifying identity
3. Re-enable it with a new authenticator device after you’re back in

Browser issues

Sometimes sign-in fails because of browser state issues:

• Cookies blocked — check your browser’s cookie settings. We need session cookies to stay signed in.
• Private / incognito mode — works, but you’ll need to sign in fresh every time
• Old browser extensions — extensions that aggressively block trackers sometimes block auth tokens. Try in a clean profile.
• Cached bad session — clear your site data for myagentplatform.com and try again

Getting help

support@myagentplatform.com — include your email address, a description of what’s happening, and any error message you see.

Typical response time: under 24 hours on weekdays, 48 hours on weekends.

Use a password manager

If you’re having trouble remembering your password, the long-term fix is a password manager — 1Password, Bitwarden, or your browser’s built-in manager are all good. Lets you use a strong unique password without having to remember it.